Refund Policy
Refunds for professional services.
1. Professional Service Fees
Fees paid to TS Synergy are generally non-refundable once work has commenced, resources have been allocated, advisory work has begun, documentation has been reviewed, or deliverables have been prepared.
2. Pre-Commencement Refunds
Where a client requests cancellation before work begins, TS Synergy may review the request and approve a refund after deducting administrative, payment processing, onboarding, and preparatory costs already incurred.
3. Retainer Payments
Monthly retainer payments apply to the relevant month of service. Retainer fees are due at the beginning of each month and are generally not refundable once the service month has started.
4. Out-of-Scope Work
Payments made for additional, urgent, revised, or out-of-scope work are non-refundable once the additional work has commenced.
5. Client Delay or Non-Cooperation
Refunds will not apply where delays, non-delivery, or extended timelines result from incomplete information, delayed documents, lack of client response, or failure to meet client obligations.
6. Refund Review
Refund requests must be submitted in writing. Approval is subject to TS Synergy’s review of the engagement status, work completed, resources committed, and agreed engagement terms.